Book Summary / Abstract
Trouble in the workplace - whether it is bullying, harassment or stress - is always in the headlines. Yet, in many discussions, the research and statistics that are cited prove unreliable. This book summarizes the largest specialist research programme on ill-treatment in the workplace so far undertaken. It provides a powerful antidote to half-truths and misinformation and offers a new way of conceptualizing trouble at work, moving the discussion away from individualized explanations - and talk of 'bullies' and 'victims' - towards the workplace characteristics that cause trouble at work. The biggest problems arise where organisations fail to create a workplace culture in which individuals really matter. Paradoxically, these are often the organizations which are well-versed in modern management practices.
Front matter
-
- Epigraph
-
pp. v–vi
-
- Tables and Figures
-
p. viii
Part One
-
- Part One
-
pp. 1–2
-
- Chapter 1. A Bad Day at the Office
-
pp. 3–24
Part Two
-
- Part Two
-
pp. 25–36
-
- Chapter 3. Civility and Respect at Work
-
pp. 61–79
-
- Chapter 4. Violence and Injury at Work
-
pp. 80–102
Part Three
-
- Part Three
-
pp. 103–108
-
- Chapter 5. The Briar Patch
-
pp. 109–129
-
- Chapter 6. The Office
-
pp. 130–148
-
- Chapter 7. Permanent White Water
-
pp. 149–166
-
- Chapter 8. Keeping the Faith
-
pp. 167–198
Part Four
-
- Chapter 9. The Troubled Workplace
-
pp. 201–230






